Customer service team

Customer service team.

“We’re trying to identify the difference in how people view the trained exit and observation.”

After a review was completed, the company is working to improve its recognition of experiences, he said.


Huber said the change is not a good result, but one that will result in more customers spending less time waiting for service.

“For many people, simply waiting on the phone with a human call counter simply isn’t enough to calm their worry,” he said, adding that for many customers, waiting in line for service is something they feel they are entitled to.

High quality support can help comfort and relieve people’s stress, he noted.

However, he acknowledged that if those people are experiencing problems at work, the presence of a human status counter is likely to help them..